Rheum Privacy Policy

Last updated: July 2020

Rheum receives, collects and stores any information you enter on our website or provide to us in any other way.  We process personal data such as names, email addresses, home/business addresses and phone numbers in order to sell our products and complete orders for our products through the Rheum website.  We also collect login information if you are a member of the Rheum website, as well as your order history.

 

We value your privacy and therefore this document outlines further information about the way in which we handle personal data and your rights in relation to your personal data.

This website is created and maintained on the Wix platform at wix.com. Wix uses cookies for the functionality and security of our site. Cookies are small files that websites place on your device as you are browsing in order to enable the proper functionality and security of our website. This policy also describes the cookies that are used on the Rheum website and how you can manage these cookies.

 

Our contact details

Name: Malin Schreiber, Courtney Adamson

Phone Number: 076-2453918, 076-5580323

E-mail: info@rheum.se

 

The type of personal information we collect

We currently collect and process the following information:

  • Personal contact details, including name, email address, home/business addresses and phone numbers.

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • you sign up as a member on our website;

  • you wish to receive our weekly “greens list” email about the produce and products we have available for purchase each week;

  • you contact us through the contact form on our website; and/or,

  • you purchase an item from our website or make an order with us directly via email or telephone.

 

We do not provide for online payment on the Rheum website. Payments occur via Swish, bank transfer or methods provided for via invoice. We therefore do not collect any customer payment details online.

 

We use the information that you have given us in order to:

  • complete your purchase or order with us;

  • contact you about the delivery of your purchase;

  • complete delivery of your purchase;

  • provide customer services and support; and/or

  • contact our members and customers with notices about our produce and products, including the weekly “greens list” email for members of the Rheum website.

 

We may share your information with registered members of Rheum in order to complete your purchase or order with us or to contact you about our products and the delivery of our products.  We will not share you information with any third parties without your consent.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is:

(a) Your consent. You consent to us collecting your information when you provide your personal details to us in order to sign up as a member on our website, or when you purchase a product from Rheum. Our privacy and cookie policy is provided for your active consent when you order our products online.

 

You are able to remove your consent and request for your data to be deleted at any time. You can do this by contacting us at info@rheum.se or by contacting Malin Schreiber on 076-2453918 or Courtney Adamson on 0765580323 for assistance.

How we store your personal information

We use the website building services provided by Wix.com. Your data is therefore stored in Wix.com’s data storage, databases and general Wix.com applications. Your information is securely stored behind a firewall on the Wix platform.

The duration of time that we store your personal information

We keep information you have provided, including name, email address, home/business address and telephone number for the period of time that you are a customer of Rheum, as either a member of our website or a customer who has purchased our products.

You are considered to be a customer of Rheum if you:

  • purchase a product from us;

  • are in contact with us about our products and/or the purchase of products from us;

  • are a member of Rheum’s website; and/or,

  • receive Rheum’s weekly “greens lists” emails.

We review the data we hold on an annual basis, and erase it when we no longer need it. If you are no longer a customer of Rheum, the longest period of time we will hold onto your data is two years from the date that you last purchased a product from us. We will then remove your personal information by deleting it from the Wix platform at Wix.com.

Your data protection rights

Under European Union data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@rheum.se if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@rheum.se or contact Malin Schreiber on 076-2453918 or Courtney Adamson on 076-5580323.

 

The use of cookies

The following cookies are used by the Wix platform at wix.com for the Rheum website. For more information about the Wix platform and Wix's privacy policy click here: http://www.wix.com/about/privacy

First party cookies used by Wix platform

  • XSRF-TOKEN -- this cookie is strictly necessary for the purposes of security of our website. This cookies lasts for the duration of a visitor's session.

  • hs -- this cookie is strictly necessary for the purposes of security of our website. This cookie lasts for duration of a visitor's session.

  • svSession -- this cookie is necessary for the functionality of our website. It identifies unique visitors and tracks a visitor’s session on our site. It is persistent and is stored on a visitor's hard drive for two years or until it is deleted.

  • SSR-caching – this cookie is necessary for the functionality of our website. It indicates how the site was rendered and lasts for the duration of a visitor's session.

Session cookies: these cookies last for the duration of a visitor's session and are erased when the visitor closes their browser, and do not collect information from a visitor's computer. They typically store information in the form of a session identification that does not personally identify the visitor.
 

Persistent cookies: these cookies are stored on a visitor's hard drive until they expire (at a set expiration date) or until the visitor deletes them. These cookies are used to collect information about the visitor of a website, such as web surfing behavior or visitor preferences for a specific site (e.g. language preferences etc.).

Controlling, disabling and deleting cookies: Rheum will not use cookies to collect personally identifiable information about you. You can restrict and disable the use of cookies in your internet browser. Further information regarding disabling cookies for the most popular web browers is listed below:

 

You can also delete cookies in your internet browser. Further information regarding deletion of cookies is available here: https://www.learn-about-cookies.com/how-to-delete-cookies

Updates to Rheum’s privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, why we collect it and how we use it.

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